Privacy & Terms.
How we handle your data and the conditions of your stay.
Privacy Policy
Updated: [DATE]1. Who we are
This website is operated by [COMPANY NAME], with registered office at [FULL ADDRESS], NIPT [NIPT]. We are subject to Law No. 9887 dated 10.03.2008 "On the Protection of Personal Data" and, for guests from the European Union, to the General Data Protection Regulation (GDPR).
For any matter related to your personal data, you can contact us at webizardorg@gmail.com.
2. What data we collect
We only collect the data we need to provide the booking service:
- Identification data: first name and surname
- Contact data: phone / WhatsApp number, email
- Booking data: stay dates, room type, number of guests, notes
- Technical data: IP address, device type, referrer page (via Cloudflare Web Analytics, no cookies)
We do not collect payment data through this website. Payments are made in person at the hotel or by bank transfer.
3. What we use it for
Your data is used only to:
- Confirm and manage your booking
- Communicate with you before, during, and after your stay
- Fulfill legal obligations (guest registration under Albanian law)
- Improve our service based on aggregate, non-personal statistics
We do not use your data for marketing without your express consent.
4. How long we keep it
Booking data is retained for 5 years after your stay, in accordance with legal obligations for guest registration. After this period, it is automatically deleted.
Technical data (analytics) is retained for 30 days, then aggregated into general statistics without any identifying information.
5. Who we share it with
We do not sell or rent your data. We share it only with:
- WhatsApp (Meta Platforms Inc.): when you send a booking request, the message passes through WhatsApp to reach us
- Cloudflare Inc.: website hosting and technical analytics
- Government authorities: only when required by law
6. Cookies
This website does not use cookies for personal tracking or advertising. Cloudflare Web Analytics does not set cookies and does not identify individuals.
If you select another language (when this feature is active), a strictly necessary technical cookie may be used to remember your preference. This cookie does not share data with third parties.
7. Your rights
You have the right to:
- Access your personal data we hold
- Correct any inaccurate data
- Delete your data ("right to be forgotten"), except where the law requires us to keep it
- Restrict the processing of your data
- Object to processing
- Receive your data in a portable, readable format
To exercise these rights, write to us at webizardorg@gmail.com. We respond within 30 days. If you are not satisfied with our response, you may complain to the Commissioner for the Right to Information and Protection of Personal Data (IDP).
8. Security
The website is hosted via Cloudflare, with a mandatory SSL (HTTPS) certificate. Booking data is stored on secure infrastructure with access limited to authorized hotel staff only.
9. Changes
This policy may be updated from time to time to reflect legal or operational changes. The last update date appears at the top of this page. Material changes will be communicated by email if you have an active booking.
10. Contact
For any privacy questions:
- Email: webizardorg@gmail.com
- Phone: +355 XX XXX XXXX
- Address: [FULL ADDRESS]
Terms of Service
Updated: [DATE]1. Parties
These terms govern the relationship between [COMPANY NAME], with registered office at [FULL ADDRESS], NIPT [NIPT], hereinafter "the Hotel", and any person making a reservation or staying at the hotel, hereinafter "the Guest".
2. Booking
A booking is considered confirmed only after the Hotel confirms in writing (via WhatsApp or email) the availability and total price.
Prices shown on the website are in Euro and include:
- Accommodation for the number of nights selected
- Premium breakfast
- Local accommodation taxes and fees
- WiFi and parking, subject to availability
Not included: airport transfer, spa services, minibar, and other extra services, which are paid separately.
3. Payment
Payment is made according to these conditions:
- Deposit: 30% of the total price is paid within 48 hours of confirmation, to guarantee the booking
- Balance: paid at check-in
- Accepted methods: cash in Euro or Lek, credit/debit card (Visa, Mastercard), bank transfer
If the deposit is not paid within 48 hours, the booking may be cancelled automatically without prior notice.
4. Cancellation and changes
Cancellation policy:
- More than 7 days before check-in: free cancellation, full deposit refund
- Within 7 days before check-in: deposit (30%) is retained
- Within 48 hours or no-show: the first night is charged
Date changes are allowed without penalty if notified at least 7 days in advance, subject to availability. Changes are made only in writing via WhatsApp or email.
5. Check-in and check-out
- Check-in: from 2:00 PM
- Check-out: by 11:00 AM
Early check-in or late check-out may be offered subject to availability and for an additional fee. The request must be made in advance.
At check-in, the Guest must present a photo ID (passport or identity card) for all persons staying in the room.
6. Hotel rules
The Guest agrees to respect these rules:
- Quiet hours: 11:00 PM – 7:00 AM. Excessive noise disturbing other guests may result in a request to leave without refund
- Smoking is prohibited indoors. A €100 fine applies for smoking in the room
- Weapons, illegal substances, or unlawful activities are prohibited
- The maximum room capacity must be respected. Children under 3 are not counted in capacity
- Pets are allowed only with prior confirmation and a €15/night fee
- Damage to property will be charged to the Guest at replacement value
7. Liability
The Hotel is not liable for:
- Loss or theft of the Guest's personal belongings, except those deposited in the reception safe
- Service interruptions outside the Hotel's control (electricity, water, internet), although the Hotel will do its best for a quick resolution
- Damages arising from force majeure (earthquakes, floods, epidemics, government decisions)
The Guest is fully responsible for any damage caused to the property during the stay and agrees to compensate it at check-out.
8. Complaints
Any complaint must be reported immediately at reception or via WhatsApp during the stay, so that the Hotel has the opportunity to resolve the issue right away. Complaints filed after check-out are reviewed within 7 days, but their resolution is limited.
9. Governing law
These terms are governed by Albanian law. Any dispute will be resolved by mutual understanding, and failing that, by the District Court of [CITY].
10. Changes
The Hotel reserves the right to update these terms at any time. Changes do not apply to bookings confirmed before the date of the change.
11. Contact
For any questions about these terms:
- Email: webizardorg@gmail.com
- Phone: +355 XX XXX XXXX
- Address: [FULL ADDRESS]